Returns & Refunds Policy

 

Returns, Exchanges, Refunds, and Cancellations Policy

Key Points

Return Window: 14 days from the date of purchase.

Condition: Items must be unused and in original packaging.

Non-Returnable Items: Perishables, intimate goods, hazardous materials.

Return Shipping: Customer is responsible for return shipping costs.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the order was delivered correctly and in good condition, the responsibility to return it is on the customer.

Several types of goods are exempt from being returned:

  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@LocoSonix.com.

Sale Items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@LocoSonix.com or WhatsApp at 0554003711 to help you coordinate sending your item to:

ADDRESS:

Aramex Operational Main Warehouse Facility, Al Mashael, Riyadh 14327

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

Aramex Operational Main Warehouse Facility, Al Mashael, Riyadh 14327

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 300 SAR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations

If you need to cancel your order, please contact us immediately at info@LocoSonix.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request. If your order has already been processed or shipped, you will need to follow our standard return process.