FAQs

Ordering

1. Do I Have To Order Online?
  • yes, for now you can only order through our online website www.locosonix.com or visit our store in Riyadh City, Saudi Arabia 
    2. What Payment Methods Can I Use?
    • You can pay using Visa, MasterCard, AMEX, STC Pay, or Apple Pay
      3. What Are The Prices Of These Products?
      • All prices of available products are visible on our website
        4. What Is A Postal Code?
        • A postal code is a series of letters or digits or both, sometimes including spaces or punctuation, included in a postal address for the purpose of sorting mail.

             

            Post-Ordering

            1. How Can I Track My Order?
            • You can track your order through the tracking number sent to you from our online system to either your email or mobile SMS. Usually, the tracking number is sent to you few days later after your order is placed.
              2. Can I Return A Product?
                3. When Is My Order Going To Arrive?
                • It takes 3-5 working days for orders in Saudi Arabia to be delivered. 7-9 working days for other GCC countries. Note that Friday is not counted as a working day

                   

                  Shipping 

                  1. What Are The Delivery Charges for Saudi Arabia?
                  • Delivery is 30 SAR for orders 350 SR and below. The orders above 350 SR qualify for FREE shipping
                    2. Do You Ship Internationally?
                    • Currently we only ship to all GCC countries. Including, Saudi Arabia, UAE, Kuwait,Qatar, and Oman
                      3. What Should I Do If My Order Hasn't Been Delivered Yet?
                      1. Check the purchase date
                      2. Track the order online: You'll be able to track the progress of your delivery if it's been sent with a trackable service. To check this, all you need to do is to check the information sent to your email or phone number
                      3. Contact us: If your estimated delivery date has passed and you haven't received your order, please get in touch with our Customer Care Team who can help you further.We won't be able to provide you with additional information until this date has passed.
                        العربية